FAQs

What does hop on hop off mean?!!

So glad you asked! “Hop On Hop” Off is a unique tour format where you and your group travel independently from the other groups on the bus. In fact, we encourage each group to disburse throughout the region so we don’t inundate any one winery with a large group of un-booked guests.

Essentially our bus follows a recurring timetable circuit comprising of 5-7 venues that it visits every hour. You are free to hop on or off at any of the stops, knowing from the timetable when we’ll be back to collect you and take you to your next stop.

It’s not a guided tour and we’re not there to tell you where to go and how long to spend there. With the info we provide in the Info-Packs for each region, liberal use of the internet and your own sparkling ingenuity, we’ve left it to you to plan your day. Enjoy!

Is the bus licensed? Is it basically a big day out drinking?

The answer is a resounding ‘No’ – our buses are not licensed to drink alcohol onboard, and our tours are absolutely not about drinking as much as possible.

Our tours are about offering a fun and unique way to taste wine and visit special wineries! And we take alcohol safety very seriously and have in place a strict passenger code of conduct that is based on our legal duty of care to all passengers.

If any guest breaches the code by becoming intoxicated or acting disrespectfully or unlawfully their tour will be stopped, and they may be removed from the vehicle.

Which days do you go to each region?

We have 3 buses running, so we can visit various regions. Our current schedule is as follows:

Greater Simonsberg – Mon to Sun

Helderberg – Mon, Wed, Frid, Sun (May – Aug)  &  Mon – Sun (Sept – April)

Stellenbosch Valley – Tues, Thurs, Sat (May – Aug)  &  Mon – Sun (Sept – April)

For the available dates for each region, please see the individual tours pages.

What types of tickets are available?

For your convenience we offer several fare types:

  • Hop on Hop Off – Departing from Stellenbosch360 Info Centre, Adults = R290 & Children = R120 (3-17 years)
  • Premier Wine Bus Experience – Departing from Stellenbosch360 Info Centre, Adults = R1,250 & Children = R750 (3-17 years)

I’m staying in the Stellenbosch. Can I be collected at my accommodation?

Absolutely, we will collect you (free of charge) if your accommodation is within a 5 km radius of Stellenbosch360 Information Centre. PLEASE note this when making your booking?

What is your cancellation/refund policy?

For any cancellations 48 hours’ prior a full credit/transfer will be given for another preferred tour date.

Regrettably, no refunds or discounts given for non-attendees or change of mind – transfer to another day may be accepted with prior approval by management if notice given.

You can view our full Terms and Conditions here.

What sort of vehicles do you use?

We use Toyota Quantum’s – a comfortable, 13 Seat bus equipped with air-conditioning and tinted windows. We also use Mercedes Benz Sprinters, which are 21 Seat bus equipped with all the luxury fittings including air-conditioning and tinted windows

How do I know when the bus will arrive?

Our buses follow a strict timetable for that circuit. You can view and download the Info-Packs for your tour on our website.

Can I buy tickets on the bus?

Yes, we accept credit card ticket purchases onboard. However to ensure we have capacity prior bookings by phone are essential – +27 81 018 8912.

What if I can’t find my ticket?

No problem! As most of us rely on our mobile phones lately, you can just show the driver your email confirmation on your phone. Should you not have this on your phone, we will check your name against our daily manifest.

Where can I eat?

Our routes offer a range of eating options for all budgets, tastes and dietary needs. Check the Info Packs for more details on the eating options available.

What if I don’t like wine?

Our tours are full of wonderful scenery, amazing food options, chocolate and cheese tasting, historical sites & wineries. We believe our service will appeal to almost everyone. For more details on where we visit, check the Info Packs on our website pages.

Where do you pick up from?

We collect and drop clients at Stellenbosch360 Information Centre, situated in Stellenbosch CBD @ 36 Market Street.

Do you cater to large groups?

For all large groups of 15+ guests, before you book please ensure you have read our Group Experience page so you understand how it works on Stellenbosch Wine Bus, and then please call the office on +27 81 018 8912  so we can discuss your requirements and help you plan your day. As there is a bit more planning involved with large groups, we know you’ll appreciate the help our friendly staff provide.

You can view our full Terms and Conditions here.